Delete Your CoupleSwap Account

Last Updated: July 2026

This page explains how to request deletion of your CoupleSwap account and the data linked to it. CoupleSwap is operated by Couple Swap LLC, the developer of the CoupleSwap mobile app and the CoupleSwap website.

You can request deletion in two ways. Use the in-app option if you can still sign in. Use the email option if you no longer have the app installed or cannot access your account.

Account deletion is permanent once the deletion window described below has passed.

Option 1: Delete From Inside the App

1. Open the CoupleSwap app and sign in to your account.
2. Open Settings from your account menu.
3. Select Delete Account.
4. Confirm the request. For your security you will be asked for your password and for the confirmation phrase shown on screen.

Once the request is confirmed, your account is deactivated straight away and your profile stops appearing in discovery.

Option 2: Request Deletion by Email

You do not need to reinstall the app to delete your account. Send a deletion request from the email address registered to your CoupleSwap account to:

support [at] coupleswap.com

Please include:

• The subject line: Delete my account
• The email address registered to your CoupleSwap account
• Your CoupleSwap username or profile name

We verify that the request comes from the account owner before we act on it. We may ask you for additional confirmation. Once your identity is confirmed, the request follows the same deletion schedule described below.

What Happens After You Request Deletion

• Your account is deactivated immediately and you are signed out of the platform.
• Your profile is removed from discovery, matching, and search.
• Your account is scheduled for permanent deletion 30 days after the request is made.
• If your profile is shared with a partner, your partner is notified and the shared profile is suspended for the same period.

If you change your mind, you can cancel the request during the 30 day window from inside the app or by contacting support at the address above. After the 30 day window has passed, the deletion can no longer be reversed.

Data That Is Deleted

When your deletion request completes, we remove:

• Your account record, including email address, username, and password
• Your date of birth and relationship profile information
• Profile photos and uploaded media
• Bios, descriptions, and shared content
• Messages you sent through the platform
• Travel details, interests, and preferences
• Matching, discovery, visibility, and notification settings
• Verification photos and identity documents held for verification purposes

Data That Is Retained, and For How Long

As stated in our Privacy Policy, we retain information only as long as reasonably necessary. After account deletion, a limited set of records may be kept where we are required or permitted to keep it, for:

• Legal compliance
• Fraud prevention
• Safety investigations, including records tied to reports of abuse
• Subscription, billing, and payment records
• Security monitoring

These records are kept only for as long as the purpose above requires, and are removed once that purpose ends.

Deleted accounts and deleted content may also remain in secure backups for a limited period before permanent removal. Backup copies are not used to restore a deleted account and are overwritten on a rolling schedule.

Subscriptions

If you have an active paid subscription, cancel it before requesting deletion so that future billing stops. Refunds are handled under the Refund Policy in our Terms of Service. Subscriptions purchased through Google Play or the Apple App Store are also subject to the refund policy of that store.

Questions

For help with a deletion request, contact support [at] coupleswap.com. For privacy questions, contact privacy [at] coupleswap.com.

See also our Privacy Policy and our Terms of Service.